This Privacy Policy explains how Cleaners Dulwich collects, uses, stores, shares and protects personal data relating to our customers and prospective customers in our service area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Dulwich customers and enquiries in our operating area, regardless of how you contact us or use our services.
Cleaners Dulwich is a cleaning services provider operating in the Dulwich area and surrounding locations. For the purposes of data protection law, Cleaners Dulwich is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you engage with our services in the area we serve.
This Privacy Policy covers personal data we collect when you contact us, request a quote, make a booking, receive our services, visit our website, or otherwise interact with Cleaners Dulwich as a customer or potential customer in our service area.
We collect and process different types of personal data depending on how you interact with us. This may include the following categories of data.
Identity and contact details, such as your name, address, service address, and any preferred contact details you choose to share with us.
Booking and service information, such as details of the cleaning services you request, frequency of visits, access instructions for your property, and records of appointments and completed work.
Payment and billing information, such as billing address and limited payment-related details necessary to process your transactions. Where we use third party payment processors, we do not store full card details.
Communication records, such as enquiries, complaints, feedback, and any other correspondence you send to us or have with our staff or representatives.
Technical and usage data, such as information about how you use our website or online booking tools, including basic analytics data, device information and approximate location derived from your IP address.
Marketing preferences, such as your choices about receiving updates, offers, or service reminders from Cleaners Dulwich.
We collect personal data directly from you when you make an enquiry, request a quote, make a booking, provide instructions to our cleaners, or otherwise communicate with us. We may also collect data when you use our website or online tools, for example when you complete a form or accept cookies that support analytics or essential functions.
In some cases, we may receive personal data about you from third parties, such as property managers, landlords, letting agents or referral partners who provide your details to arrange cleaning services on your behalf. Where this occurs, we process that data in line with this Privacy Policy.
We always process personal data on at least one lawful basis under the UK GDPR. Depending on the situation, we may rely on the following legal grounds.
Performance of a contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage bookings, and handle payments.
Legitimate interests: We process data for our legitimate business interests, provided these are not overridden by your rights and interests. Examples include improving our services, managing our relationship with you, ensuring security and preventing fraud, and maintaining records of our operations.
Compliance with legal obligations: We process personal data where necessary to comply with law, such as record-keeping, responding to lawful requests from authorities, and meeting tax or accounting obligations.
Consent: In some limited cases, we may rely on your consent, for example for certain types of marketing communications or where cookies and similar technologies are not strictly necessary. Where we rely on consent, you can withdraw it at any time.
We use the personal data we collect for the following purposes.
To provide and manage cleaning services, including handling enquiries, providing quotes, confirming bookings, delivering services at the agreed location, and managing ongoing service schedules.
To process payments and maintain accounts, including sending invoices, processing transactions, and maintaining accurate financial records.
To communicate with you, including responding to your questions, sending important service updates, confirming appointments, and dealing with complaints or feedback.
To improve and develop our services, including analysing how customers use our services, improving our customer experience, training staff, and ensuring consistent service quality.
To ensure safety and security, including verifying access arrangements to properties, preventing fraud, and protecting our staff, customers and business.
To meet legal and regulatory requirements, including record retention, responding to lawful requests and exercising or defending legal claims.
To send marketing and promotional messages where permitted, including information about new services, special offers or service reminders that may be relevant to you in the Cleaners Dulwich service area. You can opt out of marketing at any time.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting obligations. The retention period depends on the type of data and our relationship with you.
Customer and booking records are usually kept for the duration of your relationship with Cleaners Dulwich and for a reasonable period afterwards, for example to handle queries, complaints or legal claims.
Financial and transaction records are retained for the period required by law for tax and accounting purposes.
Communication records may be kept for a period that allows us to understand our past interactions, train staff and improve our services, unless you request deletion where we have no overriding legitimate interest or legal requirement to retain them.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
We sometimes use carefully selected third party service providers to process personal data on our behalf. These organisations act as data processors and may include companies that provide payment processing, customer relationship management tools, cloud storage or hosting services, IT support, marketing services and analytics tools.
When we use processors, we ensure that appropriate data protection agreements are in place and that they only process personal data according to our instructions, with suitable technical and organisational measures to protect your information.
We may also share personal data with other third parties in limited situations.
Professional advisers, such as accountants, lawyers or insurers, where necessary to obtain professional services, manage risks or handle legal matters.
Authorities and regulators, where we are required or permitted by law to share information, for example for fraud prevention, law enforcement or tax purposes.
Potential buyers or business partners, in the event of a business restructuring, merger or sale of all or part of Cleaners Dulwich, in which case personal data may be transferred as part of the business assets, subject to appropriate protections.
We do not sell your personal data to third parties.
Where our service providers or systems involve transfers of personal data outside the United Kingdom, we ensure that appropriate safeguards are in place. These may include using countries with adequacy decisions or implementing standard contractual clauses or equivalent mechanisms recognised under data protection law to protect your data.
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, disclosure, alteration or destruction. Measures may include access controls, encryption, secure storage, staff training and regular review of our security practices.
While we work hard to protect your personal data, no system can be guaranteed to be completely secure. You also play a role in protecting your information by keeping any account details or access instructions you provide to us secure and notifying us of any suspected misuse.
Under data protection law, you have a number of rights in relation to the personal data that Cleaners Dulwich holds about you. These rights apply to all customers and individuals whose data we process in our service area, subject to certain legal limitations and exemptions.
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and we have no overriding legal grounds to retain it.
Right to restriction: You can ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to direct marketing at any time.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, and transfer it to another controller where technically feasible.
Rights related to consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You can exercise your rights by contacting Cleaners Dulwich using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We will respond within the timeframes required by law.
If you have concerns about how Cleaners Dulwich handles your personal data, please contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, if you believe your data protection rights have been violated.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal and regulatory developments. Any updated version will be made available through our usual customer communication channels or on our website, and the revised policy will apply from the date it is published.
We encourage you to review this Privacy Policy periodically to stay informed about how Cleaners Dulwich protects your personal data and your rights as a customer in our service area.
Call our cleaners Dulwich and save money with our cheap offers!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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